UPAYA CO. TERMS & CONDITIONS
Purchasing Terms & Conditions
Effective October 22, 2026
Welcome to Upaya Co. We're excited to help you build and grow your business. Please review the following terms before purchasing our services.
These Purchasing Terms & Conditions ("Terms") apply to all Branding, Web Design, and Marketing services purchased from Upaya Co. ("Upaya," "we," "us," or "our").
By completing a purchase and accepting these Terms, you agree to the conditions outlined below.
01 / Services & Scope
Upaya Co. provides branding, web design, digital marketing, and related creative and strategic services.
Your purchase includes the services and deliverables described in your selected package at the time of purchase.
Specific project details, timelines, revision allowances, and responsibilities may be outlined in a separate Client Service Agreement before work begins.
Additional work outside the agreed scope will be quoted separately and requires your approval.
02 / Pricing & Payment
All prices are listed in U.S. dollars.
Our standard service pricing is:
Branding: $1,500, one-time
Web Design: $4,800, one-time
Marketing: $1,500 per month
The price displayed at checkout governs your purchase.
Payment is required at checkout unless an installment plan or recurring billing arrangement is selected.
For Branding and Web Design, installment plans represent payments toward the total project price, not recurring subscriptions.
Any applicable taxes or additional third-party expenses will be disclosed separately.
03 / Marketing Subscription & Renewal
Marketing services require an initial three-month minimum commitment.
At $1,500 per month, the initial commitment totals $4,500, payable in three monthly installments.
The first payment is collected at checkout unless another billing start date is expressly agreed upon. Subsequent payments are automatically charged monthly.
After the initial three-month commitment, Marketing services automatically continue on a month-to-month basis at the agreed monthly rate until canceled.
Cancellation Policy
Clients may request cancellation at any time by emailing kristi@upayaco.com or using any online cancellation method provided.
The initial three-month commitment remains payable even if cancellation is requested before the end of that period, except where otherwise required by law.
After the initial commitment, cancellation requires at least 30 days' written notice. Cancellation becomes effective at the end of the applicable billing period after the notice period has been satisfied.
No further subscription charges will be made after the effective cancellation date.
We will confirm cancellation requests, effective dates, and any remaining payment obligations in writing.
Any changes to subscription pricing or material renewal terms will be communicated in advance, with any notice or consent required by applicable law.
04 / Scheduling & Project Timelines
After purchasing, you'll receive instructions for scheduling your consultation or project kickoff.
Project timelines begin on the mutually agreed start date, once necessary materials, information, access, and agreements have been received.
Estimated completion dates may change due to delayed feedback, missing materials, additional requests, or circumstances outside our reasonable control.
We'll communicate any significant scheduling changes as promptly as possible.
05 / Client Responsibilities
To keep projects moving smoothly, clients agree to:
Provide accurate business information and necessary materials.
Respond to requests for feedback and approvals in a timely manner.
Ensure they have permission to use any images, text, logos, or other materials supplied.
Review deliverables carefully before providing final approval.
Clients remain responsible for the accuracy and legality of their business information, claims, products, and services.
06 / Revisions & Additional Services
Each service includes the deliverables and revision rounds specified in its description or Client Service Agreement.
Requests outside the agreed scope, including additional revisions, new design concepts, or additional functionality, may require an additional fee.
Any additional charges will be discussed and approved before work begins.
07 / Cancellations & Refunds
Branding & Web Design
Clients may request cancellation in writing at any time.
If work has not begun, payments will be refunded, except for previously disclosed and approved nonrefundable third-party expenses.
Once work has begun, refunds will be calculated based on services performed and any approved nonrefundable expenses incurred.
Any remaining prepaid balance will be refunded.
Marketing
The initial three-month commitment and cancellation terms outlined in Section 03 apply.
Payments for services already performed are nonrefundable, except where required by law.
If Upaya Co. terminates a service without cause, any prepaid amount for services not provided will be refunded.
Nothing in these Terms limits cancellation or refund rights that cannot legally be waived.
08 / Project Delays & Pauses
We understand that schedules change.
If a project is delayed due to missing information, materials, approvals, or client communication, we may adjust the project timeline.
Projects inactive for more than 30 consecutive days may be placed on hold after written notice.
Any additional restart fees or changes in scope will be discussed and approved before being charged.
09 / Ownership & Intellectual Property
Upon receipt of full payment, ownership of approved final custom deliverables will transfer to the client as specified in the applicable Client Service Agreement.
Upaya Co. retains ownership of unused concepts, preliminary designs, proprietary templates, tools, internal processes, and pre-existing materials.
Third-party fonts, photographs, software, and other licensed materials remain subject to their respective licensing terms.
Clients retain ownership of materials they provide to Upaya Co.
10 / Third-Party Platforms & Expenses
Some services may require third-party platforms, including Squarespace, Google, email marketing providers, booking systems, or other digital tools.
Unless expressly included in your purchased package, hosting, domain registration, software subscriptions, advertising expenses, and third-party licensing fees are the client's responsibility.
Upaya Co. is not responsible for interruptions, pricing changes, or service limitations caused by third-party providers outside our reasonable control.
11 / Confidentiality & Account Access
We respect your business information and will use reasonable care to protect confidential information shared during our work together.
Client account access will be used only for authorized project purposes.
Whenever possible, clients should provide delegated account access rather than sharing personal passwords.
Both parties remain responsible for complying with applicable privacy and data protection laws.
12 / Results & Expectations
Our goal is to help your business grow through thoughtful strategy, design, and marketing.
However, specific financial results, customer acquisition numbers, website traffic, search rankings, or other business performance outcomes cannot be guaranteed.
Any projections or recommendations are estimates rather than promises of particular results.
13 / Portfolio & Publicity
We love celebrating the businesses we work with.
Upaya Co. may request permission to feature completed projects in our portfolio, website, case studies, or marketing materials.
Identifiable client work, testimonials, and nonpublic performance information will not be published for promotional purposes without client authorization.
14 / Limitation of Liability
To the extent permitted by applicable law, neither party will be liable for indirect, incidental, special, or consequential damages arising from the services, including lost profits or business opportunities.
To the extent permitted by law, Upaya Co.'s total liability arising from a particular service will not exceed the fees paid or payable for that service during the 12 months preceding the event giving rise to the claim.
These limitations do not apply where prohibited by law or to liability that cannot legally be limited.
15 / Service Suspension & Termination
Upaya Co. may suspend services after reasonable written notice if required payments are overdue, necessary access is unavailable, or continued work would violate applicable law.
Either party may terminate services for a material breach that remains unresolved after 14 days' written notice describing the breach, unless immediate termination is required for legal or security reasons.
Any properly accrued payment obligations remain subject to the applicable payment, cancellation, and refund provisions.
16 / Client Service Agreements
A separate Client Service Agreement may be required before work begins.
This agreement will outline specific deliverables, timelines, revisions, project responsibilities, and any additional service-specific conditions.
If both parties cannot agree to the additional terms before work begins, the purchase may be canceled and payments refunded according to Section 07.
If a signed Client Service Agreement conflicts with these Terms, the signed agreement will govern the specific project, except where applicable law requires otherwise.
17 / Changes to These Terms
Upaya Co. may update these Terms periodically.
Changes will not retroactively alter existing purchases or commitments without any notice or consent required by applicable law.
The version accepted at the time of purchase will govern that transaction unless otherwise agreed.
18 / Governing Law & Disputes
These Terms are governed by the laws of the state in which Upaya Co.'s contracting business entity is legally established, subject to any mandatory protections provided by applicable law.
Both parties agree to make a good-faith effort to resolve disputes through written communication before initiating formal legal proceedings.
Nothing in this section limits rights or remedies available under applicable law.
19 / Contact
Questions about your purchase, payment, scheduling, or cancellation?
We're happy to help.
UPAYA CO.
Creative Studio for Small Businesses
Acceptance of Terms
By completing your purchase and selecting the required agreement checkbox at checkout, you acknowledge that you have read and agree to these Purchasing Terms & Conditions, including applicable payment obligations, cancellation policies, and recurring subscription terms.